Curriculum Vitae

Andrew David Palmer

 

Address:	On Enquiry.	Date of birth:   Marital status:	30th January 1972.   Married.
Nationality:	British.	Driving licence:	Full and Clean.
Telephone No:	Unavailable	Mobile:	07801 816780
E-Mail:	andy@palmerpalmer.co.uk
Web:	http://www.palmerpalmer.co.uk/

 

Download Word 95 version of this full CV (recommended)

 

PROFILE

 

Andrew is a customer focused, professional and flexible person with a passion for IT. He is a trustworthy and enthusiastic computer engineer, experienced in large corporations, and motivated by satisfying customer requirements and challenges. He is a team or lone worker wanting to gain continued experience in new technologies to build on his current MCSE 2000 and MCSE NT4 certifications. Andrew is currently looking to relocate to the East Anglia region.

 

EMPLOYMENT HISTORY

Company:	Siemens Business Services, Coventry, CV1 2GX.
Date:	October 2000 – Present

 

Function:

3rd Line Enterprise Support Specialist supporting predominately Coventry Council (2500 PC’s 4000 staff). Some support for Whitefriars Housing Ltd (1000 terminals and staff) and Barclays Bank (several thousand staff) data processing functions.

 

Responsibilities:

To provide consultancy to the customer and implementation of Server project specific work, ranging from concept design, implementation, to day-to-day SLA support and pro-active work. The environment is a mixture of over 60 NT4 and 2000 Servers in an NT4 Domain, though a couple of Active Directory domains are managed. Skills required in NT4, W2K and Netware 4 Admin, Login Script administration (DOS and Kixtart), Exchange 5.5 Admin, Dell CX400 SAN, Windows 2000 Server with DHCP, WINS, DNS, IIS, ISA, RRAS, SMS 1.2, Terminal Services, Citrix Winframe, Metaframe XP, Veritas Netbackup 4 and Backup Exec 8 & 9, Arcserve 2000, MS SQL 7 and 2000, Oracle 8i and ODBC applications, Trend Scanmail, Inoculan InoculateIT. Using Compaq & Dell servers on Ethernet, Fibre and Token ring.

 

Key Achievements:

New SAN design, build and migration from Netware to new managed environment, Design and build of a 99.99 cluster server using Legato Co-Standby Server, Consultancy on schools broadband strategy, Whitefriars migration to Metaframe, Implementing new documentation standards. All these projects required close work with the customer to ensure effective communication and their satisfaction at project close.

 

Company:	Siemens Business Services, Chilworth, Nr Southampton.
Date:	April 1999 – October 2000

 

Function:

Mobile Technical Specialist UK

 

Responsibilities:

IT project consultancy for customers including National Savings, Welsh Assembly, Siemens, National Tyres and Barclays. This role involved short-term project management, excellent customer interaction skills, documentation and process skills, a large amount of travel and the need for a wide range of IT skills on demand.

 

Key Achievements:

Single-Handed creation of Windows 2000 gold build and processes for deployment across all Siemens UK sites. Peer and Customer approvals were required at every stage. This project involved the use of the W2K and NT4 resource kit, SYSDIFF snapshots, Ghost and Sysprep Imaging, unattended auto-installs, repackaging using Winstaller Lite, MSI packages, scripting using DOS, and Kixtart. Version control, testing, problem management and organisation skills. Desktop applications used include Office 97 and 2000, Winzip, Mcafee Antivirus, Adobe software, Hummingbird Exceed amongst others.

Siemens PLC due diligence assessment for bid proposal. Investigation and rectification for Year 2000 problems, including support over the New Year period. Built and installed a MS Cluster server for National Savings and upgraded its premium bonds computer, ERNIE.

 

Company:	Siemens Business Services, Chilworth, Nr Southampton.
Date:	Feb 1998 – April 1999

 

Function:

NT Systems Administrator (3^rd line IT support) to BAe Defence Systems Ltd.

 

Responsibilities:

Management and security of IT infrastructure across 5 sites and 12 domains in an NT4 multi-master configuration. Performed server upgrades, monitoring and maintenance at the Chilworth site and co-ordinated implementation of this on other sites.

 

Key Achievements:

Created a new domain, compatible with current structure, comprising 3 servers and 20 new desktops. Installed other servers throughout the companies IT environment which supplied IT to 5000 technical staff. Developed and implemented backup strategy.

 

Company:	Siemens Business Services, Christchurch.
Date:	August 1996 – Feb 1998

Function:

PC Support Engineer

Responsibilities:

Installing PC Hardware and Software to standard/ customer specific builds all to meet within SLA timescales and quality. Configuration of applications on a client to file and print server topology. Fault call analysis and their solution as part of a team of seven. Customer consultancy including application support and advise on Hardware and Software requirements. A member of the Process Improvement Group responsible for setting up and maintaining the SBS Intranet. Ownership and maintenance of departmental procedures.

Key Achievements:

Part of a team rolling out NT3.51 and NT 4 to 1500 users, this involved familiarity of unattended install scripts and creation of network boot disks.

Company:	Siemens Plessey Systems, Christchurch.
Date:	April 1995 - August 1996

Function:

Software Test Engineer for Air Traffic Control– NERC (New En-Route Centre)

Responsibilities:

Subsystem testing of New En-Route Centre user interface.  Knowledge and understanding of Interleaf and Unix. Seconded to IBM Portsmouth (4 Months) for final test phase. Use of OS/2 (2.1 and Warp) and Windows 3.1, both running MS Office, for documentation and metrics.

Company:	Blyth Software, Suffolk.
Date:	November 1994 - January 1995

Function:

Quality Assurance Engineer

Responsibilities:

Testing a cross-platform database called OMNIS designed for Windows 3.x, NT, Unix, OS/2 and Macintosh environments.

 

Company:	GPT Ltd., Coventry.
Date:	July 1993 - October 1994

Function:

Software Validation Engineer for Vision ISP

Responsibilities:

Writing of System X commands to test VISP Software on Unix PC’s. Required understanding of Sun Workstations, LAN’s, WAN’s, System X, EMDS and testing procedures. Shift working.

Key Achievements:

Company awards received January and October 1994.

GPT Sponsorship Placements (1990-1993):

Satcomms Installation Technician for SCS (MOD) -3 months.

Model Management H/W Maintenance Technician -3 months.

 

EDUCATION

 

Establishment	Date	Qualification / Training Achieved
Parity training PLC	Sept 2003	Exchange 5.5 System Administration
On site by Veritas	June 2003	Netbackup V4
Parity Training PLC	June 2003	ISA Server Administration
On site by Dell	March 2003	Dell CX400 SAN
On site by Legato	Aug 2002	Legato Co-standby Cluster Server
IT-IQ Training PLC	May 2002	Citrix Metaframe XP. Studying for Citrix Certified Administrator.
Azlan Training PLC, London.	April 97 – May 02	Windows 2000 and NT4 MCSE, ID:435586. NT4 to 2000 Migration planning
Siemens Plessey Systems, Christchurch.	1995 – 1996	Graduate Development Course - including Team working, Leadership, Personal Development and Communication Skills.
GPT Ltd., Coventry.	1990 – 1993	Telecommunications Transmission and Networking Principles, Analogue and Digital Electronics, System X Processor, C and Pascal.
Coventry Technical College (GPT Sponsored).	1990 – 1993	BTEC HND in Electronics and Telecommunications Engineering.
Royal Liberty School, Essex.	1983 – 1990	6 GCSE’s grade C and above, Electronics A/S, Mathematics A/S.

ADDITIONAL INFORMATION

 

Hobbies include all aspects of computing (including PC magazines and a home network), DIY, sightseeing on my Harley Davidson,

seeing the world, and swimming to keep fit.

 

REFERENCES

On Request